Most “free” conference call services are geared to very, very small businesses with minimal calling needs. No room for growth with free conferencing services.Īs your business expands, so do your communication needs. There are several court cases currently pending on the legality of this business model.ĭo you really want your customers footing the bill? 3.
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Plus the carriers can pass on these fees to all customers in higher rates.
You may not know it, but the phone number you are dialing is in a remote area that will almost always be a long distance call for all participants. This method is referred to as traffic pumping and helps them generate more volume to pass on to carriers as a fee. Rural areas have traditionally high infrastructure costs for wireless and phone carriers, so the carriers often team up with “Free” services and provide them access to their rural lines. “Free” conferencing services emanate from a loophole in the Telecommunications Act of 1996. based toll numbers, any international participants will be subject to exorbitantly high long distance charges. Yes, even your customers during an important client meeting pay for the privilege of joining your call.
Who pays those charges? Everyone on the call pays. “Free” conference calling services are based on toll numbers, not toll-free, so they are subject to long distance charges, taxes and other fees. Free conference calls are never really free. When you are on a call with a prospective investor or key client, do you really want to risk your reputation with unreliable service?īad reception equals bad perception. Because the point of a conference call is to communicate, it’s worthless if you can’t hear what others are saying. The success of your business is on the line with every call you make. Have you ever been on a call and this happened?
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Free Conference Calls – What message are you sending?Įver join a call where all you hear is crackling, humming or bad echoes? How about finding yourself asking others to repeat themselves quite frequently? It’s likely a free service that doesn’t provide professional quality technology, which is where free providers have cut corners. Here are the top five reasons free conference calls are NOT a bargain: 1. With the future of your business on the line, you shouldn’t take chances with an unreliable service. Free conference call providers don’t offer this capability. You want to be able to control the message and how it is delivered. There are some crucial factors to weigh before selecting “free,” especially with essential business communications. When it comes to business critical applications, however, free generally means low quality and inconsistency which can leave a bad impression on your customers and hurt your profits. So, free services can seem very appealing. By Adam Genge Teleconferencing FebruRunning a small business can be expensive and cutting corners is sometimes a necessity.
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